A shared inbox that knows the whole customer.
Every agent works from the browser on your official numbers and mailboxes. The contact panel shows every channel the customer used, their orders, their deal stage and their notes.
Eight channels. Each one done properly.
Docket handles each channel’s rules for you, like WhatsApp’s 24-hour reply window. A customer who writes on three channels is one contact, and you choose which channel to reply on.
Official Cloud API, connected with Meta Embedded Signup.
- Keep the Business app on your phone
- Brings over the last six months of chats
- Templates, Flows, buttons, catalog messages
- Number quality and daily tier shown
Direct messages, story replies and media in the inbox.
- A keyword on a post sends a private DM
- Optional public reply to the comment
- Hourly cap protects the account
- Orders and revenue counted per rule
Facebook Messenger
Your Page messages next to every other channel.
- Comment-to-DM on Facebook posts
- Quick replies, lists and product cards
- Connected with Instagram in one login
TikTok
TikTok direct messages to your Business account, in the same inbox.
- Text, photos, videos, stickers and shared posts
- Replies with text, images and quick-reply buttons
- The 48-hour reply window handled for you
- Read receipts both ways
Telegram
Connect your own bot with its token.
- Messages, media and buttons
- A "share my phone" button, verified on the contact
- Profile photos and a bot link with a QR code
Shared mailboxes like support@ and sales@.
- Gmail, Outlook and Microsoft 365, Zoho, Yahoo, iCloud or any IMAP
- New mail in seconds, every folder, full HTML emails
- Proper threading, bounces marked on the failed message
- Auto-replies detected, so no loops
Website chat
A frosted-glass chat bubble for any website.
- Aurora, Ocean, Sunset, Mint, your colour or blank
- Chat link with a QR code
- "Continue on WhatsApp" keeps one contact
- Replies emailed if the visitor left
WhatsApp calls
Customers call your WhatsApp number from the app.
- Every online agent’s browser rings
- Recorded, transcribed and summarised
- Missed calls send an automatic message
One customer. One timeline. One deal.
Verified duplicates merge on their own, and the rest are suggested for an agent to confirm. Deals move across a board with stages you name, right from the chat.
- Unified timeline. Every channel and conversation for a customer in one place.
- Merge with undo. Automatic when verified, suggested otherwise, reversible for 30 days.
- Dynamic segments. Rules on contact fields, purchases, entry point, ad or last message.
- CSV import and export. Phone numbers normalised, duplicate rows skipped.
- Deals that report back. Won deals from click-to-WhatsApp ads are sent to Meta as purchases.
- HubSpot, both ways. Contacts, deal stages and values stay in sync, and closed chats land as notes in HubSpot.
Every broadcast, followed to the order.
A preflight check shows who a campaign will reach and who it will skip. After it sends, you see who read, replied and clicked, the orders and revenue it brought, and an estimate of what Meta charged.
Follow up with people who
- Read it but didn’t reply7,560
- Got it but didn’t read it2,310
- Clicked the link1,904
- Tapped “Shop now”1,122
- Replied2,310
- Didn’t get it220
SAMPLE COUNTS · ONE OPTION PER BUTTON
Draw the flow. Docket runs it.
One trigger, then steps joined by paths. Draw it yourself or describe it and let the AI draft it, test it on your own WhatsApp before it goes live, and read the run log for every step it took.
TRIGGERS
- Any message arrives
- A keyword is mentioned
- A new conversation starts
- The customer replies to a template
- Nobody has replied for a while
- The AI reads a customer message
- An order is placed
- An order changes status
- A customer has not ordered in a while
- A contact moves to a pipeline stage
- It is the contact’s birthday
STEPS
- Send a message
- Ask a question
- Send products
- Send a WhatsApp Flow
- Verify WhatsApp number
- AI: answer
- AI: sort by intent
- Wait
- Split the path
- Call your API
- Update contact
- Assign to agent
- Assign to department
- Tag the contact
- Set pipeline stage
- Set status
- Set priority
- Raise a ticket
- Go to another flow
- End
A real helpdesk, built in.
Tickets linked to conversations, with status, priority, owner and department. SLA targets for first response and resolution, overdue alerts, and a satisfaction survey when a chat is resolved.
SLA targets
First response and resolution, per priority.
Overdue alerts
The assigned agent is told when a ticket runs late.
Departments
Members, routing and their own queues.
Satisfaction surveys
Sent when a chat is resolved, with your own buttons.
Business hours
Shared by the AI, away messages and voice menus.
Helpdesk analytics
First response, resolution, by agent and why chats closed.
| PRIORITY | FIRST RESPONSE | RESOLUTION |
|---|---|---|
| Urgent | 15 min | 4 h |
| High | 1 h | 8 h |
| Normal | 4 h | 24 h |
| Low | 8 h | 48 h |
Sell inside the chat, with or without a store.
A catalog with variants and stock you can trust, synced to your WhatsApp catalog, or pulled straight from Shopify or WooCommerce. Orders are built in the conversation, and the customer confirms cash on delivery with one tap or pays through a checkout link to your store.
Shopify
Connect in a minute- Products, photos, prices and stock come in
- Store orders land on the customer’s chat
- Chat orders created on your shop
- Checkout links to Shopify’s own checkout
WooCommerce
Connect in a minute- Products, photos, prices and stock come in
- Store orders land on the customer’s chat
- Chat orders created on your shop
- Checkout links to your store’s checkout
No store? WhatsApp catalog
Built into Docket- Build the catalog in Docket
- Sync it to your WhatsApp catalog
- Product cards and lists in any chat
- Cash on delivery, confirmed with one tap
Linen midi dress, M · Silk scarf, sage
Total $47.70, cash on delivery
Stock ledger · LMD-BK-M
| DATE | REASON | DETAIL | CHANGE |
|---|---|---|---|
| NOV 02 | Order | ORD-1047 | −1 |
| NOV 02 | Released | ORD-1039 cancelled | +1 |
| NOV 01 | Order | ORD-1031 | −1 |
| OCT 30 | Received | Atelier Supply | +6 |
| OCT 29 | Released | ORD-1012 returned | +1 |
- Shopify and WooCommerce sync
- Checkout links to your store
- Up to 3 options per product
- 11 images per product
- Free background remover
- Back-in-stock messages
- COD reminders and auto-cancel
- Coupons and delivery fees
- Loyalty points and referrals
- Review requests after delivery
- Daily order summary
- Storefront API
Your WhatsApp number, answered like a call centre.
Every online agent’s browser rings and the first to answer takes the call. Calls are recorded, transcribed and summarised in the chat. Voice menus in English or Arabic, and an AI voice agent, route callers before anyone picks up.
Who it rings
All online agents, a department, the contact’s owner or chosen agents.
Hold queue
Callers wait their turn and can hear their place.
Voicemail to chat
Arrives as a transcribed voice note.
Callback requests
Open a ticket and notify the team.
AI voice agent
Talks with callers using your knowledge.
Cost estimate
Meta’s call cost estimated per call.
These are calls to your WhatsApp Business number, not a phone line.
Know what every ad and message earned.
Click-to-WhatsApp attribution, a nightly ad spend sync and Meta’s Conversions API, next to reports for the helpdesk, campaigns, the AI and what Meta charged you.
Overview
Today’s conversations, open tickets, campaigns and usage.
Helpdesk
First response, resolution, by agent and why chats closed.
Campaigns
Delivery funnel, A/B results, orders and revenue.
AI insights
Chats handled, hand-offs by reason, approval rate, credits.
Ads
Cost, ROAS, cost per conversation and revenue per ad.
Messaging costs
Estimated Meta costs per campaign and per paid message.
Pipeline report
Win rate, value won, time to win and the stage funnel.
Number health
Quality rating, daily tier and template read rates.
Plugs into your store, your CRM and the tools you already use.
Shopify and WooCommerce sync products, stock and orders. HubSpot syncs contacts and deals both ways. Outgoing webhooks are signed with HMAC-SHA256, retried for about eight hours and logged, with a manual re-send. They work with Zapier, Make, n8n or any CRM. A storefront API with scoped keys lets your website list products and place orders.
- Shopify
- WooCommerce
- HubSpot
- Gmail
- Outlook
- Zapier
- Make
- n8n
- Meta Conversions API
- Storefront API
- Scoped API keys