NEWWhatsApp calls with voice menus and an AI voice agent
Docket
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AI AGENT/PRO AND ENTERPRISE PLANS

An AI teammate that answers, sells and knows when to stop.

It reads every message for intent, mood and dialect, answers from your own knowledge, takes the actions you allow, and hands the chat to a person when your rules say so. You can watch every step.

LK
Lara Khoury
WhatsApp · 14:03
AI · Auto
Hi! Do you still have the linen midi dress in black, size M? And how much is delivery?
AGENT TRACE · LIVE14:03:01
  1. Message received0.0s
    WhatsAppLara KhouryUnassigned
  2. Understood0.6s
    Intent: stock or sizeSentiment: positiveLanguage: English
  3. Checked your hand-off rules0.7s
    No triggerNot a VIP · no sensitive topic
  4. Looked it up1.9s
    Products · Linen midi dress, black, MDelivery fee · $3
  5. Decided3.8s
    Draft COD order · $38.00Prices found in your dataCustomer must confirm
  6. Replied6.0s
    1 creditPauses when an agent writes
ANSWERS ONWhatsAppInstagramMessengerWebsite chat
SELLS FROMShopifyWooCommerceWhatsApp catalog
5
ways to speak, matched to each customer
12
actions, each behind its own switch
8
hand-off triggers you tune
3
reply modes, per channel and by business hours
50
real chats replayed before go-live
HOW IT WORKS

Your knowledge goes in. Finished work comes out.

It reads your website, files, catalog and the customer's own orders, follows your rules, and turns each conversation into an answer, an order draft, a ticket or a clean hand-off to your team.

YOUR KNOWLEDGE
Your website
Product catalog
PDF and Word files
Q&A pairs and articles
Customer’s orders
Your rules
AI agent
Auto on WhatsApp · Draft on Instagram
ReadsIntent, mood, urgency, dialect
Replies in5 ways to speak
Actions on9 of 12
Hand-off triggers7 of 8 on
Credits used3,412 of 5,000
FINISHED WORK
ANSWERSources
Delivery is $3
From: Delivery policy
PRODUCT CARDSSent
Linen midi dress
3 sizes in stock
ORDER DRAFTAwaiting
$38 · cash on delivery
The customer confirms
TICKETOpened
Returns
With your SLA
HAND-OFFSummary
To Karim · refund
Reason and its draft reply
A Docket inbox chat where the AI agent answered the customer, each AI message marked with an AI badge, with a product card and a cash-on-delivery order draft in the thread.
ACTIONS

It does the work, one switch at a time.

Each action has its own on/off switch. Start with answers only, then let it send products, draft orders or open tickets when you're ready. Tagging the chat and handing off are always on. 9 of 12 switched on.

KNOWLEDGE

It only says what your business knows.

Feed it Q&A pairs, articles, PDF and Word files, web pages, or up to 25 pages of your website read from its sitemap. Every answer cites its sources. Questions it couldn't answer are listed for you, and become knowledge with one click.

  • Shopify products
  • WooCommerce products
  • Your website
  • PDF and Word
  • Q&A pairs
Couldn't answer · last 30 days3 questions
Do you deliver to Batroun on Sundays?Add answer
Can I pay half now, half on delivery?Add answer
Is the sage scarf pure silk?Add answer
Docket's knowledge bases screen: Q&A pairs, articles, uploaded PDF and Word files and website pages, each with its status and the base's size meter.
REPLY MODES

Auto at night. Draft while the team is in.

Choose Auto, Draft for an agent, or Off. Override it per channel and limit it during or outside business hours; when rules disagree, the most careful one wins. It can answer only chats nobody holds, and pauses the moment an agent writes.

00:0006:0012:0018:0024:00
WhatsApp
Auto · after hours
Draft · team in
Auto
Instagram
Draft for an agent, all day
Website chat
Auto
Draft · team in
Auto
Email
Off, the team answers
Auto (sends by itself)Draft for an agentOff
Docket's AI assistant settings: how it answers (send by itself, draft for an agent, or off), per-channel overrides, business-hours limits and dialect.
HAND-OFF

A person takes over when it matters. Nobody is left waiting.

WHEN

The customer asks for a person, in Arabic, English or dialect
Payment, refunds, and the sensitive topics you list
A complaint, or a return or exchange
The customer sounds frustrated
Going in circles: too many replies without a person
Its answer isn’t backed by your knowledge or shop data
A price it can’t find in your data
VIP customers, by tag, spend or loyalty points

WHERE IT GOES

Your normal inbox routing
A department, round robin inside it
One named teammate
With a priority; VIPs always high or above
Optionally opens a ticket with your SLA
With a summary, the reason and its draft reply
Hand-off note for Karim
Omar's order is two days late. He sounds frustrated and asked for a refund. Reason: payment or refund.

IF NO ONE REPLIES

  1. +10 MIN
    Sends a follow-up so the customer knows they were heard.
  2. +25 MIN
    Offers a ticket: the customer’s next message becomes one, and they get its number.
  3. OUT OF HOURS
    Tells the customer when the team is back, and waits for opening time.
  4. ANY TIME
    Timings are yours, and every line is editable in English and Arabic.
Docket's hand-off settings: the triggers that pass a chat to a person, where hand-offs go, their priority, and the follow-ups sent while the customer waits.
Replay · last 50 chatsNothing sent · free
50
chats replayed
38
would answer
12
would hand off
1.9k
credits a month
Lara K. · Is size M in stock in black?Would answer
Omar A. · I want a refund, this is the second timeHand-off · payment or refund
Visitor · Do you deliver to Batroun on Sundays?Hand-off · not sure
Noura K. · Can I book Thursday at 5?Would answer
TEST BEFORE YOU TRUST

See what it would have said. Before it says anything.

Replay today's settings over your last 50 real conversations without sending a message. You see every answer it would have given beside what your team sent, every place it would have handed off, and what a month of answers would cost in credits.

Playground. Chat with your AI as a customer would. Nothing is sent, and it costs no credits.
Saved scenarios. "Angry customer", "asks for a human", "price question": each re-runs on your saved settings and passes or fails.
Reset to defaults. On every section. It works well out of the box.
Docket's AI playground: an admin chats with the assistant as a customer, with the look-ups it made and whether it would hand off.
COPILOT AND WRITERS

For the chats your team answers, too.

Copilot suggests three replies in the customer's language with their sources, summarises a thread for hand-overs, and rewrites or translates a message before it sends. Writers draft templates, audiences, products and flows; nothing is saved or sent until you do it.

Suggested replies

Copilot
"My order arrived but the scarf is missing."
1 · Apologise and resendThis customer’s order
So sorry, Hiba! The scarf will be added to your next delivery at no cost. Is Saturday good?
2 · Offer a choiceKnowledge · Returns
Sorry about that. We can send it this week or refund it, whichever you prefer.
3 · Ask for a photoKnowledge · Returns
Sorry! Could you send a photo of the package so we can check with the courier?

Summary in three sentences

Hiba ordered a dress and a scarf on Oct 30. The dress arrived, the scarf did not. She'd like it delivered with her next order, not refunded.

Rewrite and translate

More politeShorterFriendlierFix spellingTranslate to ArabicTranslate to English

AI WRITERS

Template writer
WhatsApp templates in English and Arabic, checked against Meta’s rules before you submit.
Audience from text
"Bought twice in Beirut, nothing in 60 days" becomes a segment you can edit.
Product writer
Arabic and English descriptions and tags, from the product’s name and photo.
AI flow builder
Describe an automation in words and get a draft flow, off until you switch it on.
Best time to send
Learns when each contact usually replies. Plain statistics, so it costs no credits.
FIVE WAYS TO SPEAK

It replies the way each customer writes.

The AI matches the customer’s language and dialect on its own, or you can fix one: always Arabic, always Gulf Arabic, or always English. Arabizi gets an Arabizi reply.

English

EN
How much is it? Do you deliver to Jounieh?
It’s $35, and yes, it arrives tomorrow.

Lebanese

AR-LB
قديش سعر هيدا؟ بتوصلوا عجونية؟
سعره ٣٥$ وإي منوصل عجونية، بيوصلك بكرا!

Gulf

AR-GULF
كم سعره؟ ويوصل دبي متى؟
حياك الله! سعره ١٣٠ درهم، ويوصلك دبي خلال يومين إن شاء الله.

Arabizi

AR-LATN
addeh se3ro? fi delivery 3a jounieh?
se3ro $35 w eh, byousal bokra!

Arabic

AR
كم السعر؟ وهل يتوفر التوصيل إلى جدة؟
السعر ١٣٠ ريالًا، والتوصيل متاح إلى جدة.
CREDITS

A monthly credit allowance, capped so there are no surprises.

Pro includes 5,000 credits a month and Enterprise 20,000. Past that, AI keeps working at $10 per 1,000, never beyond twice your allowance. Admins can set a lower ceiling or switch overage off. The AI voice agent uses one credit per started minute.

1 CREDIT
One AI answer, with the actions it takes
1 CREDIT
One copilot use or writer draft
1 CREDIT
One transcribed voice note
0 CREDITS
Playground, scenarios, replays and reading intent
AI credits this monthPRO PLAN
3,412of 5,000 in your plan
AI answers and actions · 1,700Copilot · 450Voice notes · 262Writers · 1,000
Keep AI on past the plan · up to 5,000 extraOn

Replay it on your own chats, then switch it on.

Book a demoSee pricing