Every customer conversation, on the record.

Seven tools you’d pay for separately. One workspace.

An inbox, a campaign tool, a flow builder, a helpdesk, a CRM, a shop and WhatsApp calling. They share one contact record, so nothing is copied between apps.

Every channel, one customer, one thread.

When Lara writes on WhatsApp, replies to your story and emails about a receipt, your team sees one person with one history, not three strangers. Orders, tickets, tags and the deal stage stay with her on every channel.

• WhatsApp, Instagram, Messenger, TikTok, Telegram, email and website chat
• Assign, snooze and resolve, with internal notes and a ticket when it needs one
• Answer WhatsApp calls in the browser, in the same thread (Pro)

Connect your Shopify or WooCommerce store in a minute.

Docket brings in your products, stock and orders, and sends the orders you take in chats back to your shop. No store yet? Build the catalog in Docket and sync it to your WhatsApp catalog.

• Products and stock sync

  Names, photos, prices and stock come from your store. Arabic names and costs stay yours in Docket.
• Checkout links

  Send a link to your store’s own checkout. The order lands in the chat once they pay.
• Chat orders on your store

  Cash-on-delivery orders taken in chats appear in your shop, so you fulfil from one place.
• Store orders in the chat

  Each store order lands on the customer’s thread, with Docket’s confirmation message for COD.

Works just as well in Arabic.

Any agent can switch the app to Arabic and it mirrors right-to-left. Search handles Arabic spelling, and the AI understands Lebanese, Gulf and Arabizi as well as English.

• True right-to-left

  Every screen mirrors, from the inbox to the flow builder.
• Dialect-aware AI

  Lebanese, Gulf, Arabizi, Arabic and English, matched to each customer.
• Arabic-aware search

  Ignores diacritics and hamza spellings, and finds ٤٩٠٧ when you type 4907.
• Voice notes transcribed

  In the dialect spoken, right under the voice note.
• Seasonal planner

  Ramadan, Eid and back-to-school, with reminders three weeks ahead.
• USD, AED or SAR

  Invoices in your currency, paid by invoice or bank transfer.

Built around how your customers already buy.

One flat price. Meta bills you directly.

No per-seat surprises, no active-contact meter and no wallet that stops your replies when it runs dry. Monthly billing in USD, AED or SAR, or 20% off yearly.

Here’s how Docket sets you up to grow.

POST https://your-crm.com/hooks/docket
x-docket-event: order.status_changed
x-docket-signature: sha256=9f2c…e41a
"from": "new", "to": "confirmed"

• WhatsApp

  Cloud API
• Instagram

  DMs, comments
• Messenger

  Page inbox
• Telegram

  Bot
• TikTok

  Business DMs
• Shopify

  Products, orders, stock
• WooCommerce

  Products, orders, stock
• HubSpot

  Two-way CRM sync
• Gmail

  Sign in with Google
• Outlook

  Microsoft 365
• Zoho Mail

  Business mail
• Any IMAP

  IMAP + SMTP
• Meta Ads

  Spend + attribution
• Conversions API

  Orders, deals
• Zapier

  Webhooks
• Make

  Webhooks
• n8n

  Webhooks
• Storefront API

  Scoped keys
• Website chat

  Any site
• QR and wa.me

  Posters